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Shipping & Returns

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Shipping:

Items in stock are shipped in 2 business days (Monday through Friday, excluding holidays).

No Shipments Will Be Processed For The Following Holidays:

New Year's Eve and New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving and Day After

Christmas Eve and Christmas

Package Inspection: Please check your order carefully upon delivery. If we sent you a wrong item(s) or missing, please email us at [email protected] within 7 days. 

We ship orders via Fedex, UPS, and USPS. For free shipping items, UPS will be the first choice. In certain cases, matboardcenter.com reserves the right to substitute with USPS Mail or Fedex.

Missing Items: If there is a missing item from your order, we will send out replacements on the same day except on holidays. We will ship it out using the same method we used to send out in the first place. For example, we would ship a missing item using USPS Priority Mail if the package was originally sent using the same service.

We ship out most orders on the same day if the order has been placed before 1:00 PM Pacific Time. However, in the case in which your order can not be shipped within 2 business days, we will contact you by email to inform you of your expected shipping date. If the expected shipping date is not satisfactory with you, you may cancel your order with no obligation.

Please contact us before 1 PM Pacific Time at 1-844-299-1500 to confirm same day shipping on any overnight, express, or regular ground shipping for your items.

Damaged Items: If your order was received damaged, please take a picture of the item and send it to [email protected] within 14 days. Any complaints after 14 days, will be dismissed. Please check your order upon delivery. 

If you contact us within 14 days, we will offer an option of replacement or partial refund or store credit.

 

Tracking Your Shipment

Once you have received confirmation of your shipment, you may track its delivery status at:

  • FedEx shipments:
    www.fedex.com
    1-800-GO-FEDEX (1-800-463-3339)
  • UPS shipments:
    www.ups.com
    1-800-PICK-UPS (1-800-742-5877)
  • DHL shipments:
    www.dhl.com
    1-800-ASK-USPS (1-800-222-1811)

Returns:

Several items are not returnable under any circumstances. They are marked on the product description page.

You may return non-defective items within 15 days of purchase.

All returns must contact our customer service team through email [email protected]. We will not issue refunds nor replacements for any returns that did not contact us directly, no exceptions.


Customers have 15 days to return non-defective items upon receiving their purchase. After 15 days we will charge a 10% restocking fee. There will be no returns of non-defective products and/or refunds after 21 days. Any customer returning items totaling over $300.00 will be charged a 25% restocking fee. 


If the item is purchased as a free shipping item, we will deduct the actual shipping charges we paid from the total. If you paid the shipping for your items, then you will receive the shipping refund.


No custom cut items are returnable for any reason, as they are made to order.


We are not responsible for any returns lost by the shipping courier; it is your responsibility to ensure and track the pages.

                                                       MAT BOARD CENTER

                                                        210 LittleField Ave

                                                        South San Francisco, CA 94080